Removing Gray Marks
Gray marks on pottery are very common, especially on lighter glazed colors. This is not an imperfection in the ware. It is simply caused when metal flatware comes into contact with glazes that are actually a harder substance than the metal itself.
Glazes look and feel smooth to the touch, but there are actually microscopic divots in all glazes where the marks collect as the flatware is moved over them. Many people may think the marks are scratches, however they are similar to pencil marks; usually with no damage to the glaze or pottery itself.
Metal markings can be removed by a wide variety of products on the market today including Zud, Bar Keepers Friend, and porcelain cleaners. The product recommended to us by several customers and one we find works best is Wrights Copper Cleaner which can be found at most grocery stores.
Avoiding/Removing “Scratch Marks” on Dark Glazes
Dark glazes may show surface abrasions more readily. Using felt, paper towels or paper plate dividers between your dishes that have dark glazes will minimize any of those abrasions.
Removing Coffee or Tea Stains
After extended use, it is not uncommon for coffee or tea stains to appear in cups or mugs. This can be very easily cured by placing warm water in the cup with a very small drop of regular household cleaner containing bleach.
Simply let the pottery soak for a while, rub with a dish cloth and rinse thoroughly. Follow by washing normally in the dishwasher or sink to remove any residue. Or you may choose the cleansers mentioned above to remove stains.
Some of our bakeware and other pieces may have a rough unglazed surface on the bottom. You may lightly sand with a fine-grain sandpaper to remove any rough patches. Often one of the easiest fixes to remove slightly rough bottom surface is rubbing the two bottoms against each other in a circular motion.
Did you know ALL Fiesta is fully oven, microwave, dishwasher, and freezer safe? Fiesta Dinnerware is made to accommodate the foodservice and hotel industry, providing a broad range of functionality.
Fiesta can safely go from the freezer to the oven, oven to table, table to the dishwasher, and use in the microwave. So, get creative with your recipes and do not be afraid to use your dishes.
Fiesta Dinnerware is safe up to 350 degrees, while bakeware can reach 500 degrees. While all pieces are temperature safe to 500 degrees, we do not recommend placing your dishes above or under a direct flame.
And it can go in a freezer down to -500 degrees — brrrrr!
5-Year Chip Replacement Warranty
We are so confident in the durability of our dishes that we offer a warranty against chipping under normal usage conditions for a period of five years from the date of delivery. We will replace any pieces found to be defective with identical or equivalent pieces on a one-for-one basis. Simply send our customer service department a photo.
And just a note, our warranty does not protect against dishes that are dropped on floors or counters. Fiesta is strong, but not invincible. All breakage and chipping caused by abnormal or abusive use is expressly excluded from this warranty. We reserve the right to determine whether or not the chipping is from normal usage.
Fully Vitrified Ceramics
Fiesta Dinnerware is made at the Homer Laughlin China Company factory in Newell, WV. We make fully vitrified ceramics, meaning our dinnerware is super strong and nonporous. Fiesta is industrial strength and will not absorb odors or moisture.
There’s a reason Fiesta often is passed down from generation to generation — it’s strong and timeless! Just a few simple steps will keep it looking like new for many years to come. If you have any questions about caring for your Fiesta Dinnerware, feel free to reach out to our customer service department at firstname.lastname@example.org or 800-452-4462.